Customer Support
At Rollino Casino, we strive to provide the best possible support experience for our customers. We understand that sometimes you may need assistance with your account or have questions about our services.
Live Chat Support
Our live chat is available 24/7, including evenings and weekends. This service allows you to connect directly with one of our knowledgeable agents in real-time. Please note that during periods of high traffic, response times may be slightly longer than usual.
Email Support
If you prefer to communicate via email, we also have a dedicated support team available to assist with your inquiries. Please use our contact form by clicking on the "Contact Us" link at the top navigation bar, then selecting the relevant category from the drop-down menu.
We aim to respond to all emails within 24 hours of receipt during regular business hours (Monday - Friday, 9:00 AM - 5:00 PM GMT+0). Please note that our response times may be longer outside these hours or due to high volumes of inquiries.
Help-Centre Access
In addition to live chat and email support, we also have a comprehensive FAQ section available on our website. This resource provides answers to frequently asked questions, including help with account management, transactions, bonuses, and technical issues.
Verification or Account-Help Support
If you have any difficulties with your account verification process or require assistance with specific account-related matters, please contact our support team.
We will do everything possible to resolve these issues quickly and efficiently while. maintaining the highest level of security and confidentiality for your account.
Responsible Gambling Assistance
At Rollino Casino, we take responsible gaming seriously. We understand that some players may require assistance with self-exclusion or other forms of support related to problem gambling. Please contact our dedicated support team via email.
We also recommend visiting our Help Centre section on Responsible Gaming for more information and resources available in this area.
Technical Support
For any technical issues, please don't hesitate to reach out to us through live chat or email support channels mentioned above. Our experienced technicians are here to help troubleshoot your issue promptly.
If you suspect a security breach related to your account access or transactions, kindly report it immediately by contacting our dedicated team via the email provided for verification and resolution.
Complaint or Dispute Guidance
In rare cases where we cannot resolve an issue between ourselves and the player directly, please do not hesitate to reach out to our Escalation Team by writing a detailed message with the ticket number obtained from support. We appreciate your patience as it may take up some additional time for our team to address these matters thoroughly.
Communication Response Expectations
While we strive to respond within specified timelines (24 hours, 5 days) during business operation hours or peak periods of queries but please allow us a reasonable amount of extra time during weekends and off-peak times. Our Customer Support Representatives will get back in touch with you by email if needed.
Account-Security Assistance
Please note that our support team follows the highest standards for maintaining confidentiality, handling personal data and is GDPR compliant as per current laws applicable worldwide to ensure your utmost security while managing account queries.
If there's any sensitive information or other issue requiring extra caution from us before releasing a response - kindly let us know so we may prioritize accordingly.
Mobile and Desktop Support Accessibility
Our support channels are fully accessible across all platforms, including mobile devices. We strive to maintain seamless communication through clear guidelines that help you navigate our tools efficiently with fewer queries about technical barriers when using these channels for interacting purposes only.
If there's anything else I can clarify regarding assistance please feel free let me know
